Article - Cisco IP Phone: Hunt Group

 

phone hunt group

Sep 07,  · Hunt group capabilities allow you to build out sets of phones that ring if the first group isn’t answered. Some real world application of this would be a CEO’s phone being in a hunt group with his secretary as a fallback for unanswered calls. Another example might be a call center where there are tier’s of technical personnel. Home Support Services & Apps One Talk Setting up a Hunt Group on One Talk. Setting up a Hunt Group on One Talk SM (Video Length - ) This video will show you how to set up the Hunt Group feature, which allows you to direct incoming calls to a group of lines. 24/7 automated phone system: call * from your mobile. A hunt group is used to "hunt" for a person that is available to take a call. Hunt groups can be configured in a number of different ways but in the end, if the call presents to your phone, then you are expected to answer.


What is hunt group? definition and meaning - nqorrebros.cf


DSC is a leading provider of call center technology including automatic call distribution ACD systems and software. Our ACD assigns incoming phone calls to identified agent groups known as hunt groups.

What Is A Hunt Group? A hunt group is a computer telephony concept that refers to the method of distributing phone calls from a single destination number to a group of several phone lines or groups of call agents, phone hunt group.

Specifically, it refers to the process or algorithm phone hunt group to select which line will receive the call. Automatic call distribution is a technology that intelligently routes incoming phone calls when they are answered by a computer phone system. However, intelligent ACD's such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR Interactive Voice Response program script.

Types Of Hunt Groups There are 3 different types of hunt group assignments available with most phone systems.

Linear Hunt Group With a linear hunt group, calls are always delivered to the lowest-numbered available line. Calls are always delivered to the first line, unless it is busy - then the second, phone hunt group, third, and remaining lines are considered in succession. This configuration is most often found on multi-line phones found at small businesses.

For automated call distribution systems with high call volumes, this is usually the least preferable method, because calls will arrive at destinations that are in the process of completing the previous call, and depending on the circumstances, may be the least prepared to take the call.

This method is useful when distributing calls to the most experienced or knowledgable agent first. Call prioritization can be accomplished by phone hunt group the lower line numbers to the most skilled agents. Circular Hunt Group In a circular hunt group, the calls are distributed "round-robin".

If a call is delivered to line 1, the next call goes to 2, phone hunt group, the next to 3, phone hunt group. When the end of the hunt group is reached, the hunting starts over phone hunt group the first line. Lines are only skipped if they phone hunt group still busy on a previous call. This method of call distribution attempts to distribute calls more evenly to agent groups such as sales organizations.

Most Idle Hunt Group In most-idle hunting, calls are always delivered to whichever line has been idle the longest. This considers the length of time that phone hunt group calltaker has been busy versus available.

This is typically used in call centers where the calls are being answered by people, to distribute the load evenly. Contact DSC to learn more about our call center phone systems and call distribution software.

To view other features of these modern call processing systems, please visit our phone system features web page. Database Systems Corp. Phone Systems Database Systems Corp. DSC has been providing software and computer systems since DSC has developed 2 series of phone systems for the call center and call processing industry. These systems support either analog phone lines or digital phone lines. These low cost call center phone systems are capable of managing virtually any type of inbound and outbound phone campaign.

These functions have both commercial and community applications. PACER Digital Phone Systems For medium to large call processing applications, DSC provides digital T1 computer phone systems capable of automatically answering phone calls while processing automated dialing phone campaigns. These PACER systems can be networked together to support call center environments handling thousands of calls at once. All rights reserved.

 

Hunt Group - Agents Assigned To A Group For Automatic Call Distributions

 

phone hunt group

 

hunt group: Service provided by telephone companies for a multi-line PBX system. Every incoming call (irrespective of the dialed number) is rotated through the pool of lines until a free line is found and the caller is connected. The caller hears the busy tone only when all . Oct 09,  · A hunt group is a number of people (or members) that are set up to take incoming calls. When external and internal callers ring in, they can do so on one telephone number and the calls can easily be routed to a group of members to answer. You can set: members for a group; a members position within a group; how calls are distributed. Home Support Services & Apps One Talk Setting up a Hunt Group on One Talk. Setting up a Hunt Group on One Talk SM (Video Length - ) This video will show you how to set up the Hunt Group feature, which allows you to direct incoming calls to a group of lines. 24/7 automated phone system: call * from your mobile.